Privacy Policy
PRIVACY POLICY
Last updated: 29 September 2026
I.B. Obrt za taksi prijevoz, vl. Ivan Baković (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use and protect personal data when you visit https://ibtaxitransfers.com, contact us, request a quote or use our services.
1. Data Controller
The data controller responsible for processing your personal data is:
I.B. Obrt za taksi prijevoz, vl. Ivan Baković
Imotska 54
21000 Split, Croatia
Email: info@ibtaxitransfers.com
Phone: +385 95 359 9865
2. Personal Data We Collect
Depending on how you use our website and services, we may collect information such as:
- your name
- email address
- telephone number
- transfer or travel details you provide to us
- pickup and destination information
- date and time of the requested service
- number of passengers
- messages and other information you voluntarily provide through our contact or inquiry forms
- technical information relating to your visit to our website, such as browser, device and website usage information where permitted by your cookie preferences
Please do not submit sensitive personal information through our website unless it is necessary for providing the requested service.
3. How We Use Your Personal Data
We may use your personal data to:
- respond to inquiries and quote requests
- arrange and provide transfer and transportation services
- communicate with you regarding your booking or requested service
- manage customer service and related correspondence
- operate, maintain and improve our website
- protect our website from spam, abuse and security threats
- understand how visitors use our website, where you have consented to analytics cookies
- measure the effectiveness of advertising where applicable and permitted by your consent preferences
- comply with applicable legal and regulatory obligations
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data only where we have a valid legal basis.
Depending on the circumstances, this may include:
- taking steps at your request before entering into a contract
- performing a contract with you
- complying with a legal obligation
- our legitimate interests in operating and protecting our business and website
- your consent, particularly in relation to non-essential cookies and certain analytics or advertising technologies
Where processing is based on consent, you may withdraw your consent at any time.
5. Contact and Inquiry Forms
Our website uses WPForms to provide contact and inquiry forms.
When you submit a form, the information you enter is used to respond to your request and, where applicable, arrange the requested service.
Website emails may be processed and delivered using Brevo and related email infrastructure. Service providers processing data on our behalf are permitted to use that information only as necessary to provide their services and in accordance with applicable data protection requirements.
6. Spam and Security Protection
Our forms use Cloudflare Turnstile to help distinguish legitimate visitors from automated or abusive traffic and to protect the website against spam and misuse.
Cloudflare may process certain technical information required to provide this security functionality in accordance with its own privacy practices.
7. Cookies and Consent Management
Our website uses cookies and similar technologies.
We use CookieYes to manage cookie preferences and record users’ consent choices.
Necessary cookies may be used without consent where they are required for the website to function correctly. Non-essential cookies, such as analytics cookies, are used according to your consent preferences.
You can use the cookie banner or cookie settings available on our website to accept, reject or manage non-essential cookies.
8. Google Analytics
Where you provide consent, we use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as pages visited, approximate geographic information, device and browser information, interactions with the website and other usage information.
Google Analytics cookies are not intended to be activated on our website until the required consent has been provided.
9. Google Ads
We may use Google Ads to advertise our services.
Where applicable, Google technologies may be used to measure advertising performance or understand interactions with our advertisements, subject to your consent preferences and the configuration of the relevant Google services.
We do not sell your personal data to advertisers.
10. WhatsApp, Buttonizer and External Communication
Our website provides contact options such as telephone and WhatsApp, including buttons displayed through Buttonizer.
If you choose to contact us through WhatsApp or another third-party platform, your interaction is also subject to the privacy practices and terms of that service provider.
Some website functionality may involve technical cookies or identifiers required by the relevant website tools.
11. Google Reviews and Third-Party Content
Our website may display customer reviews or other content originating from Google or other third-party services.
Such content may be displayed through third-party tools, including Trustindex, and these providers may process technical information when their services are loaded.
12. Sharing of Personal Data
We do not sell or rent your personal data.
We may share personal data only where reasonably necessary with service providers that assist us in operating our website, communicating with customers or providing the requested services, or where disclosure is required by law.
Depending on the service used, certain providers may process data outside the European Economic Area. Where required, appropriate safeguards for international data transfers are applied in accordance with applicable data protection law.
13. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, responding to inquiries, maintaining appropriate business records and complying with legal, accounting or regulatory obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it is processed.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage on the internet can be guaranteed to be completely secure.
15. Your Rights
Under applicable data protection law, including the GDPR, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your personal data where applicable
- request restriction of processing
- object to certain processing
- request data portability where applicable
- withdraw consent at any time where processing is based on consent
- lodge a complaint with a competent supervisory authority
In Croatia, the competent supervisory authority is the Croatian Personal Data Protection Agency (AZOP).
To exercise your rights, please contact us at info@ibtaxitransfers.com.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the technologies we use.
The date at the top of this page indicates when the Privacy Policy was last updated.
18. Contact Us
If you have any questions about this Privacy Policy or the way we process your personal data, please contact:
I.B. Obrt za taksi prijevoz, vl. Ivan Baković
Imotska 54, 21000 Split, Croatia
Email: info@ibtaxitransfers.com
Phone: +385 95 359 9865